When you’re looking for the Best Live Chat Software for your business, it’s important to consider the features of the various options available. This article will compare four of the most popular live chat software for small businesses. Let’s take a look at the main differences between these products, and decide which one is best for your specific needs. A few of the features that these programs have in common include chat automation, personalization options, and co-browsing and video recordings.

LiveChat

Before choosing a live chat software, you should consider how many agents your company will need. Some live chat software is only for small teams, while others are ideal for larger organizations. However, each product will have its own requirements, which makes it important to select one that fits the needs of your organization. In addition, you should look for scalability, as you may need to expand in the future. Live chat software is often flexible enough to adapt to the number of agents your business needs.

The price of the different features of live chat software is important. Those that offer CRM integration are great for large companies. Smaller companies, on the other hand, will not need such advanced features as team-oriented chat. For smaller businesses, the Starter plan should suffice. You should also look for features like reporting and analytics. However, if you are on a budget, you can choose a LiveChat plan that offers a decent package at a reasonable price. LiveChat also provides excellent customer support.

Lastly, choose a live chat software based on the size of your company. Big companies might not need a tool with advanced organization capabilities, while small businesses may benefit more from a simple solution that integrates with other systems. It is also important to look for software that can grow with your business and support your team. For instance, a live chat solution that can integrate with your CRM will allow you to provide context to your customer conversations.

Regardless of whether you want to use a chatbot to handle customer queries, it’s essential to get a solution that integrates with your website. LiveChat supports numerous popular platforms and can be connected to social networks such as Facebook and Twitter. A mobile app is essential if your business plans are mobile-centric, and the free version allows you to test the software’s features before you purchase. If you’re a startup, LiveChat may be the best option for you.

Key Features

• Multichannel Support -LiveChat lets customers chat via multiple channels including Facebook Messenger and WhatsApp, SMS Apps, SMS, websites, emails, and chat links.
• Easy Integration – Connect LiveChat to applications you already use for your business. Salesforce, MailChimp, and ChatBot are just a few of the top apps amongst over 170.
• Intuitive dashboard – Customize the dashboard to see a live list of website visitors. Select the data you need and use filters to separate the data to identify leads.

Pros

• You can customize the chat window to fit your company’s branding requirements.
• Support based on wait time and chat history
• You can easily control all conversations from one window, even chat windows on multiple websites.
• To gauge the quality and satisfaction of your customer service, you can take feedback from customers.
• To gauge the quality and satisfaction of your customer service, you can take feedback from customers.

Pricing

LiveChat pricing plans include a Starter plan for $16 per month, a Team plan for $33 per month, and a Business plan for $50 per month. They also offer a Free 14-Day Trial, with No Credit Card required.

---

ABOUT THE AUTHOR

Phil Tucker

Digital Marketing Expert

Phil Tucker is a digital marketing expert specializing in Search Engine Optimization and Website Design. He founded Be Famous Media in 2012, a digital marketing agency located in Lynchburg VA, that helps businesses across the United States increase their online visibility and attract more customers.